Inspiration for insight driven organisations

The 2nd annual CX & INSIGHT Leaders forum focuses on the latest and best customer insight and experience strategies. The overarching theme of the event is "Building Customer Centricity". 

The forum will be held on 11th October at the Congress Centre in central London, featuring powerful keynote addresses, inspiring case-studies, panel discussions and round-tables all aimed at learning and sharing best practices to improve the way companies drive business success through customer insights and intelligence.

Customers expect brands to adapt to their tech-driven lifestyles and provide a seamless experience regardless of touch points. Customer loyalty is not a given anymore, challenging the status quo is key to staying ahead and differentiating in an ever more competitive market. Featuring CX and Insight leaders from a wide range of organisations this event offers a comprehensive guide to how you can grow your business through improving the experience you deliver to your customers.

You will hear from established brands and organisations. The blend of B2B and B2C, traditional and the emerging, bricks & mortar and online, experiences from the C-Suite to the front line, will offer you insight into new ideas and new approaches that will elevate your marketing strategy.

Some key takeaways from the forum will be around the following challenges:

  • How do all the key stakeholders across divisions and departments fit together to align with your internal customer experience strategy?
  • How do you define each player’s role and encourage employees to work together towards a common goal?
  • What does the future consumer look like and how can you prepare yourself and your organisation for the unexpected?
  • Learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for the customer of the future.

CX & INSIGHT Leaders forum is designed for leaders in:

  • Customer Experience
  • Customer Service
  • Voice of the Customer
  • Customer Loyalty
  • Market Research
  • Customer Insights
  • Brand Experience
  • Data Science
  • Shopper Insights
  • Loyalty
  • Analytics
  • Design
  • Marketing
  • Innovation

Brand Marketing Day

Client-only forum for heads of marketing, brand directors and CMOs to learn and network from fellow peers. Agencies can participate in 1-2-1 meetings with clients

Feb 2018

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