Alan is recognised as one of the global experts in the field of customer experience mapping and experience design and has been responsible for the design and deployment of customer experience programmes in large service and B2B organisations for over 25 years
His clients have included Citibank Cards, Emirates Airlines, UPS, Aon, Aviva, Reed Elsevier, British Council, Mazda, UPS and Merrill Lynch.
Katy joined the Go-Ahead Group in September 2012.
Katy has 20 years’ experience in marketing, communications and business development across radio, banking, fraud investigations, online gambling and transport. Over the last 3 years Katy’s remit has broadened to include customer experience across Go-Ahead’s 3 rail and 7 bus Operating Companies (e.g. Go North East, Brighton & Hove, Southeastern, Thameslink). This work includes leading culture change to focus on customers - from improving passenger information, customer service delivery from front line teams, digital enablement, improving retailing and modernising self-serve channels.
Katy is a keen runner and the owner of a baby tortoise.
For over 30 years, AV has constantly connected the dots between technology innovation and the impacts and implications it has on society, industry and the individuals within. His role as an innovation consultant is to inspire people to create the future they would like to see come about, before they read about it as history made by someone else.
Jon started out as a strategic planner before setting up the social and media research company Rosenblatt in 1995 which he sold to Cello Group some years later. After leaving Cello, Jon founded the research consultancy Kindling to work on some of the toughest health and environmental challenges facing society for government, charities and brands alike. Jon won best presenter at this year’s MRS conference and has spoken widely on using digital technologies to bring to life the findings from research and the transformative potential of mobile video in developing behaviour change strategies.
Conrad Persons is a founder of Mash – a brand strategy agency that partners with some of the world’s biggest brands – including Samsung, BritVic and Unilever – as they seek growth in a volatile, unpredictable world. Conrad started his career as a WPP Fellow, and has worked in strategic roles in New York, London and Tokyo. He partners with senior clients on transformational projects for growth – identifying big bets, create new products, services and business models, all the while bringing the spirit of entrepreneurship to global brands. He has published fiction in the US and blogged about presidential elections for the Guardian. When not reading or writing, he spends his time supporting unfailingly disappointing sports teams.
As one of the first business anthropologists in the UK to use anthropological thinking and methods in business, Dr Curran is an expert in generating innovative consumer insights to drive clients' marketing, branding, innovation and comms strategies. Dr Curran is also a leadership coach and organisational consultant and has expertise in training teams to embrace the culture of their customer. He is a guest lecture in marketing at the Cass Business School and his work and thoughts appear in the Financial Times. He also recently gave a TEDx talk.
Michalis is the founder and CEO of DigitalMR: a next-generation market research tech company with focus on using Artificial Intelligence for Customer Insights. Primarily focusing on digital research, Michalis has worked with numerous blue-chip multinational corporations and has extensive experience in FMCG, Retail, Financial Services, Healthcare, Telecoms, and Automotive industries.
Josephine Hansom heads up research at YouthSight and is the mastermind behind State of the Youth Nation – an insight product that boost the effectiveness of your youth marketing strategy. With over 15 years under her belt, she is a regular speaker at market research conferences as well as youth marketing events.
Rachel heads up the insight team at Winterbotham Darby, who are the market-leading supplier of olives, antipasti and charcuterie in the UK. Starting her career at dunnhumby, she has a wide breadth of experience, both qualitative and quantitative. Aside from converting olive-haters into aficionados, she is passionate about drag, opera and animals, and has two hamsters named Katya and Adore.
Colin Strong is Head of Behavioural Science at Ispos. In his role he works with a wide range of brands and public sector organisations to combine market research with behavioural science, creating new and innovative solutions to long standing strategy and policy challenges. His career has been spent largely in market research, with a focus on technology. As such he has a focus on consulting on the way in which technology disrupts markets, creating new challenges and opportunities but also how customer data can be used to develop new techniques for consumer insights. Colin is author of Humanizing Big Data which sets out a new agenda for the way in which value can be leveraged from the rapidly emerging data economy.
Charlotte is the Global Marketing Controller for the Fruit Shoot brand at Britvic, a leading fruit drink for kids on the go. With her career spanning internal marketing roles at Philips, Pepsico & Britvic, as well as previous experience working on the Board at brand strategy agency Clear, Charlotte knows first-hand the power that customer insight can bring to business and brand strategy & commerciality.
Charlotte is also a busy Mum to 3 children, when she is not immersed in the world of kids either at home or work she is a keen skier & runner; she has been known to take on the occasional Tough Mudder Race!
Sophie has over 15 years of experience working in the media research industry. As part of Mindshare’s Futures proposition, Sophie heads up their Trends programme, orchestrating trends content and ensuring trends are at the forefront of Mindshare’s thinking. This involves regularly talking to consumers about the latest new thing and running specialist client workshops throughout the year.
Mike is the founder of What Next Strategy & Planning. He advises insight teams, agencies and software companies on change, technology and growth strategy.
Mike has more than 20 years’ international leadership experience with insight, technology and consulting businesses. As EMEA Managing Director at Vision Critical, he established the company in the UK before driving its regional growth as the leading provider of insight community solutions. Whilst at Kantar-TNS, he led the global Vodafone account and several UK client service teams. He has also worked for several boutique marketing strategy consultancies.
Charlotte is a senior Data, Analytics and Insight leader, helping businesses such as The Guardian, IKEA, P&G, Waitrose and EE maximise the potential of their people data via the delivery of strategies, capabilities, technologies and applications whilst driving better business outcomes. Currently Global Insight and Analytics Director at Dentsu Aegis Network responsible for developing the global data stack and driving CRM capability globally.