Experience Leaders Summit

8th October 2020 | Global Online Event

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CX & INSIGHT Leaders 2019 forum (now called - Experience Leaders Summit) focused on how technology is influencing customer insight and experience strategies. The 4th annual forum was held on the 5th of November in London, featuring inspiring case-studies, panel discussions and round-tables all aimed at learning and sharing best practices to improve the way organisations drive business success through customer insight and intelligence. Featuring Customer Experience and Marketing Insight leaders from a wide range of organisations this event offered a comprehensive guide to how you can grow your business through building a customer centric culture and more.

At this one-day forum delegates were able to hear from leading thought leaders who shared their stories and solutions on customer experience strategies, machine learning, artificial intelligence, chatbots, next-generation technology, neuroscience, employee engagement, user experience and customer centricity

This event is going from strength to strength every year. I found the content to be of very high quality, squeezed in a single day provides great value to all the clients participating in the forum.

Alan Pennington, Author & Business Growth Advisor

Delegates who joined us at the live 2019 forum in London were able to:

  • Discover latest technological trends that are transforming CX programs
  • Benefit from frank discussions alongside peers focused on key industry challenges
  • Put ROI theory into practice and how to create a customer centric culture within their organisation
  • Listen to thought leaders who will discuss the future of the industry - A.I, Machine Learning, Innovation and more
  • Review the latest thinking through plenary presentations and gain new perspective on current issues
  • Learn from real-world case studies of innovative customer experience strategies in action
  • Develop an informed picture of the future for customer experience and employee engagement

Experience Leaders Summit is designed for leaders in

  • Customer Experience, Employee Engagement, Customer Service – B2C and B2B organisations
  • Voice of the Customer, Customer Loyalty, Shopper Insights, Brand Experience
  • Marketing Directors, CMO’s, Brand Directors at both client-side and agency-side
  • Insight and Research professionals at both client-side and agency-side
  • Product Managers, Business Development Managers from technology companies and agencies
  • Data Scientists, Innovation Heads, Brand Managers from both client-side and agency-side
  • Agencies, Management Consultancies, HR professionals and Advisers working with clients on branding, advertising, marketing and understanding of customers & employees

If I have to sum up the forum in three words; I'd say it was: Interesting, Varied and Inspiring.

Sarah Jousiffe, Head of Customer Closeness - Sky

Event Partners