CX & INSIGHT Leaders Forum

5th November 2019 | London


Thank You



CX & INSIGHT Leaders 2019 forum focused on how technology is influencing customer insight and experience strategies. The 4th annual forum was held on the 5th of November in London, featuring inspiring case-studies, panel discussions and round-tables all aimed at learning and sharing best practices to improve the way organisations drive business success through customer insight and intelligence. Featuring Customer Experience and Marketing Insight leaders from a wide range of organisations this event offered a comprehensive guide to how you can grow your business through building a customer centric culture and more.

At this one-day forum delegates were able to hear from leading thought leaders who shared their stories and solutions on customer experience strategies, machine learning, artificial intelligence, chatbots, next-generation technology, neuroscience, employee engagement, user experience and customer centricity

This event is going from strength to strength every year. I found the content to be of very high quality, squeezed in a single day provides great value to all the clients participating in the forum.

Alan Pennington, Author & Business Growth Advisor

Delegates that joined us at the 2019 forum were able to:

  • Discover latest technological trends that are transforming CX programs
  • Benefit from frank discussions alongside peers focused on key industry challenges
  • Put ROI theory into practice and how to create a customer centric culture within their organisation
  • Listen to thought leaders who will discuss the future of the industry - A.I, Machine Learning, Innovation and more
  • Review the latest thinking through plenary presentations and gain new perspective on current issues
  • Learn from real-world case studies of innovative customer experience strategies in action
  • Develop an informed picture of the future for customer experience and employee engagement

CX & INSIGHT Leaders forum is designed for leaders in

  • Customer Experience, Employee Engagement, Customer Service – B2C and B2B organisations
  • Voice of the Customer, Customer Loyalty, Shopper Insights, Brand Experience
  • Marketing Directors, CMO’s, Brand Directors at both client-side and agency-side
  • Insight and Research professionals at both client-side and agency-side
  • Product Managers, Business Development Managers from technology companies and agencies
  • Data Scientists, Innovation Heads, Brand Managers from both client-side and agency-side
  • Agencies, Management Consultancies, HR professionals and Advisers working with clients on branding, advertising, marketing and understanding of customers & employees

If I have to sum up the forum in three words; I'd say it was: Interesting, Varied and Inspiring.

Sarah Jousiffe, Head of Customer Closeness - Sky

Event Partners