CX & INSIGHT Leaders Forum

11th October 2018 | London


THANK YOU



CX & INSIGHT Leaders 2018 forum focused on the latest customer insight and experience strategies.The 3rd annual forum held on 11th October in London, featured inspiring case-studies, discussions and round-tables all aimed at learning and sharing best practices to improve the way organisations drive business success through customer insight and intelligence. Featuring CX and Marketing Insight leaders from a wide range of organisations this event offered a comprehensive guide to how you can grow your business through engaging employees, build a customer centric culture and more.

In one day the attendees heard from 12+ speakers as they shared their stories and solutions on neuroscience, employee engagement, customer experience, artificial intelligence, chatbots, next-generation technology, simplicity, user experience and customer centricity

This event is going from strength to strength every year. I found the content to be of very high quality, squeezed in a single day provides great value to all the clients participating in the forum.

Alan Pennington, Author & Business Growth Advisor

Delegates who joined us on the 11th of October 2018 were able to:

  • Benefit from frank discussions alongside peers focused on key industry challenges
  • Put ROI theory into practice and how to create a customer centric culture within their organisation
  • Listen to thought leaders who discussed the future of the industry - A.I, Machine Learning, Innovation and more
  • Reviewed the latest thinking through plenary presentations and gain new perspectives on current issues
  • Learnt from real-world case studies of innovative customer experience strategies in action, including stories from Virgin Airlines, Disney World, Fidelity, Unilever, Amazon and more
  • Developed an informed picture of the future for customer experience and employee engagement

CX & INSIGHT Leaders forum is designed for leaders in

  • Customer Experience, Employee Engagement, Customer Service – B2C and B2B organisations
  • Voice of the Customer, Customer Loyalty, Shopper Insights, Brand Experience
  • Marketing Directors, CMO’s, Brand Directors at both client-side and agency-side
  • Insight and Research professionals at both client-side and agency-side
  • Product Managers, Business Development Managers from technology companies and agencies
  • Data Scientists, Innovation Heads, Brand Managers from both client-side and agency-side
  • Agencies, Management Consultancies, HR professionals and Advisers working with clients on branding, advertising, marketing and understanding of customers & employees

If I have to sum up the forum in three words; I'd say it was: Interesting, Varied and Inspiring.

Sarah Jousiffe, Head of Customer Closeness - Sky

Event Partners