Experience Leaders Summit

8th October 2020 | Global Online Event

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Experience Leaders Summit 2020: Call for Papers 

Submission Deadline February 14th 2020 

The Conference

Experience Leaders Summit (formerly known as - CX & INSIGHT Leaders forum) is designed for practitioners in customer experience, employee experience, user experience, consumer insight and business strategy who play a vital role in helping brands to engage with their customers. The forum provides a platform for innovative, disruptive and passionate leaders pioneering new ways of deriving outstanding experience models in the experience space be it for customers, employees and end-users. 

We are putting out call for proposals, keynotes, case-studies and topics for panel discussions and debates that will form the agenda for 2020 global online summit. We welcome anyone who has a compelling story to tell, creative and cutting-edge project to showcase or present game-changing future technologies.

Conference Focus

Customers expect brands to adapt to their tech-driven lifestyles and provide a seamless experience regardless of touch points. Customer loyalty is not a given anymore, challenging the status quo is key to staying ahead and differentiating in an ever more competitive market. We’d be delighted to hear from innovators, disruptors and leading organisations that have been successful in implementing a robust customer centric culture in their organisation.

Who Can Submit?

Experience Leaders Summit is a diverse forum and would very much welcome anyone involved in the new era of customer insight and experience. The event is designed to showcase the talents of a wide range of professionals. It is a forum for various ideas, innovation, passion and forward-looking opinion.

Experience Leaders Summit would welcome participants in the following roles and beyond:

  • Customer Experience
  • Customer Service
  • Employee Engagement
  • User Experience
  • Voice of the Customer
  • Customer Loyalty
  • Market Research
  • Customer Insights
  • Brand Experience
  • Data Science
  • Shopper Insights
  • Loyalty
  • Analytics
  • Design
  • Marketing
  • Innovation

If you want to challenge, disrupt and inspire, we’d like to hear from you.

How to Submit?

Please click the below link and go through the steps in the online form to submit your proposal.


If you are including any clients/brands to your proposal ensure that they are fully signed up to the idea of appearing at the conference. We will not accept names that are tentative, even at this early stage. Please ensure that any permission required for the materials presented at conference are confirmed by the contributor.

Stage presence

First-timers are most welcome but please ensure that the proposed speaker has strong public speaking experience. Speakers with proven stage presence and ability to tell their story compellingly will be given preference.

Original material

If your paper has been presented elsewhere at an UK/EU event, it is very likely that the proposal will not be accepted. Priority will be given to original material only.

Multiple Submissions

We welcome multiple submissions from organisations and individuals as there are no restrictions on the number of proposals you can submit.

Sales pitches

Any submission resembling a sales pitch, or heavily reliant on trademarked products and services will be rejected. Such proposals will have to be put forward via sponsored opportunities.


If you or your organisation is severely restricted in what it can or cannot say about a submitted proposal, please do not apply.

The deadline for submissions is 14th February 2020.

Please email your queries to the support team at info@insight-intelligence.com or call +203 006 2993.