CX & INSIGHT Leaders Forum

11th October 2018 | London


The 3rd annual CX & INSIGHT Leaders forum focuses on the latest and best customer insight and experience strategies. The overarching theme of the event is "Building Customer Centricity". 

The forum will be held on 11th October at the etc.venues Monument in central London, featuring keynote addresses, inspiring case-studies, panel discussions and round-tables all aimed at learning and sharing best practices to improve the way companies drive business success through customer insight and intelligence.

Customers expect brands to adapt to their tech-driven lifestyles and provide a seamless experience regardless of touch points. Customer loyalty is not a given anymore, challenging the status quo is key to staying ahead and differentiating in an ever more competitive market. Featuring CX and Marketing Insight leaders from a wide range of organisations this event offers a comprehensive guide to how you can grow your business through building a customer centric culture in your organisation.

You will hear from established brands and organisations. The blend of B2B and B2C, traditional and the emerging, bricks & mortar and online, experiences from the C-Suite to the front line, will offer you insight into new ideas and new approaches that will elevate your marketing strategy.

Some key takeaways from the forum will be around the following challenges:

  • How do all the key stakeholders across divisions and departments fit together to align with your internal customer experience strategy?
  • How do you define each player’s role and encourage employees to work together towards a common goal?
  • What does the future consumer look like and how can you prepare yourself and your organisation for the unexpected?
  • Learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for the customer of the future.

CX & INSIGHT Leaders forum is designed for leaders in:

  • Customer Experience
  • Customer Service
  • Voice of the Customer
  • Customer Loyalty
  • Market Research
  • Customer Insights
  • Brand Experience
  • Data Science
  • Shopper Insights
  • Loyalty
  • Analytics
  • Design
  • Marketing
  • Innovation