Opportunities and Risks in Customer Experience Technology Mike Stevens, Founder - What Next & Insight Platforms
Can Technology on its own Change Team CX Behaviour? Jonathan Winchester, Chief Executive, insight6
The Art of Scoring Customer Engagement on Social Media Pete Doyle, Founder & CEO, SocialRetail Group
How the Concept of “Normal” vs “Inclusive” Customer Experience Design is a Myth Christine Hemphill, Co-founder and Managing Director, Open Inclusion
How to Secure Board and Senior Buy In for Digitisation Adam Ginty, Head of Customer Experience, UBL, UK
Technology Meets Psychology – How a Robot is Surfacing Deeper Audience Insights Alastair Herbert, Founder, Linguabrand
What the Customer Doesn’t (or Cannot) Tell You. Using Video to Decode Customer Experience Design Siemon Scamell-Katz, Director of Development, Big Sofa Technologies
How can we Position our Insight teams to Drive Change? James Wycherley, CEO, Insight Management Academy
Enchanted Experiences and Where to Find Them John Mulholland, Senior Innovation Director, Prophet
Aligning Customer Expectations and AI Potential Christopher Brooks, Managing Director UK, Clientship
