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Hannah Mann Hannah Mann Founding Partner, Day One Strategy
The Day One Podcast [Episode 2]

The Day One Podcast [Episode 2]

About - Day One

Day One is a research and insight agency. We combine technology and human intelligence to help healthcare companies better understand their customers, wants, needs, and behaviours. Day One is more than a name It’s our promise to start each day as if it’s our first. We are energetic and creative problem solvers who take your challenges and create solutions that work for you, your customers, and your business.

Website: Day One Strategy


Jem Fawcus - Is consumerism ruining our planet?

Listen to the podcast episode here

On The Day One podcast – Insights Room 101, hosted by Hannah Mann, our guests describe three of their worst insight industry pet peeves and aims to lock one of them away forever in Room 101, much like the popular British TV show. In the second episode, Founder & CEO of FIREFISH Group, Jem Fawcus, shares his three pet hates in the advertising insights culture that he despises and would like to banish them to Room 101 forever. Listen to the full episode and find out which one got the boot?

Episode Notes

In the second episode, Jem Fawcus—co-founder and CEO of FIREFISH—walks through three trends in the insights industry that he laments enough to banish forever. He describes each of the three and offers guidance toward how we could actually solve these cultural problems. The main pet peeves Jem describes are: 1) the use of the word “consumer” to describe people, 2) the siloing of different research methodologies, and 3) the resistance for companies to move toward renewable energy. For each of the three pet peeves, Jem describes his own experience and suggests some solutions. He believes brands can be more successful and make more sense of their customer bases by thinking about: who “the consumer” is as a person, how to bring research interests together, and how to prioritize running businesses in a healthier world.

Key Quotes:

  • “I’ve always believed that your job and your life are not separate, and if you can balance them and make them work for each other, you’re in a much better and happier place.” (9:25)
  • “I hate ‘the consumer.’ I call it ‘the C-word.’” (11:45)
  • “I believe that all businesses should enrich the totality of human life, not just themselves. And to do that, we need to understand people as people.” (16:10)
  • “What we need is polymaths—we need people who understand a little bit of everything.” (19:45)
  • “You shine the light from different perspectives and you will get the full picture.” (23:15)
  • “Most people would not want to willfully destroy the planet.” (26:50)
  • “The climate conversation and the business conversation are not separate.” (31:45)

Key Topics

  • Jem describes how he got into the insights industry. (2:05)
  • Landing an advertising gig at Glastonbury. (7:00)
  • The difficulty of becoming a “work person”—and why that’s wrong. (9:45)
  • Throwing the term “the consumer” into Room 101. (11:00)
  • Banishing the siloing of different research methodologies. (17:25)
  • Banishing the current hesitance to put climate strategy at the heart of business strategy. (25:00)
  • Encouraging business owners to move to renewables. (28:30)
  • A compromise with two things going into Room 101?! (35:30)

About - Jem Fawcus:

Jem Fawcus is the co-founder and CEO of FIREFISH, a UK-based insights agency. He is an expert in using insights to drive brand purpose, communication developments, and innovation. When not moving the needle for the best brands in the world, Jem enjoys fly fishing, football, and his chickens.

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