Opening Note: The Myths, Challenges and Truth about Social Data Analysis. Presented by Dr Jillian Ney - Founder of The Social Intelligence Lab

Community Chat: Social Listening for Audience Understanding. Presented by - Catherine Cook, Digital Insights Director, Mindshare

Think Twice Tweet Once: The Art of Conversation Analytics. Presented by Pete Doyle, Founder & CEO - SocialRetail Group

The Rise of the Multidimensional Consumer in the Economy of Now. Presented by Maria Morais, Global Industry Principal, Consumer Industries - SAP Customer Experience

Digging Deeper in to People's Social Behaviours. Presented by Alice Bresciani, Research and Insight Director - We Are Social  

E.T. Phone Home - Analysing Behaviour for the Simple Truth. Presented by Erik Mashkilleyson, Digital Experience Director - Siegel + Gale

Measuring the Intangible: Embracing Culture for ROI. Presented by Sara Parrish, Senior Data Planner - Proximity